We treasure each and every client and process their orders on a one-to-one basis, thinking about all the critical features of the work. And we recommend looking at our money-back guarantee information before making an order. The realization of reciprocal obligations by our team and the purchasers really helps us to work more confidently, helping you the best way possible.
The money back feature is rarely used by our purchasers since we're able to cope with orders of different complexity levels. Still, we think that this kind of possibility must be given at all times. Free revision option can also be found as one of the services we provide, which really helps deal with any case in the best way.
If the situation you have matches the cases mentioned down below, you can surely expect to have your money refunded. Please be aware that typically the particulars of your case may determine whether you receive a full refund or only partial.
- Two identical orders instead of one
In the event of finding yourself in such a situation, we suggest our customers get ahold of our consumer support and inform us as quickly as possible. In case the writer has been assigned, and our expert is already working on your assignment, receiving a 100 % refund isn't an option anymore. That's why we ask our clients to place their orders carefully in order to avoid such a scenario.
- Calling the order off before the writer is found
Under these conditions, you can get a 100 % refund. You're fully eligible to receive a full refund if the writer has not begun doing your assignment.
- Possible problems with finding a free expert for order processing
It is a very rare situation, but please understand that it still may occur in cases when almost all writers are occupied or/and you have a very complex task.
- If you paid twice for one order
This can happen only by mistake. Having noticed that you paid twice - you just need to inform our customer support team about the accident. Bear in mind, it is possible to get a full refund only after showing us the copies of your receipts.
This kind of a refund can be fulfilled if your case is deemed as corresponding to one of those mentioned below:
- Missing the deadline
Unfortunately, even working responsibly there are some circumstances that we can’t foresee. When this happens there can be some factors that affect the refund sum, so every case is discussed with the customer. However, your actions could also sometimes be the reason for not getting a refund. For example, sometimes the writer doesn’t get all the essential documents from the client, considering that they're vital for proper order processing. We think that in such cases, the absence of a refund option is reasonable. Please don’t delay the sending of the essential files as this factor is very important for the successful completion of your task.
- The expert was assigned, but you choose to cancel your order
Considering the writer’s work, you could be refunded 70% of the full sum. Make sure to cancel your order when there is more than half of the determined period still left to the due date. Otherwise, you'll get no more than a 50% refund.
- Issues after receiving a completed order
If you aren't satisfied with the final result, we offer you a possibility for your complaints to be analyzed by our managers. Your refund will depend on whether your claims are well-grounded and reasonable enough. However, such cases are extremely rare since we always endeavor to fulfill all your requirements.
- Plagiarized works
Our primary objective while working on your papers is to use only reliable and on-topic information that would be interesting and unique. However, if you provide us with some evidence that your paper ended up being plagiarized, we'll investigate your case and, depending on the results, we'll offer you a revision or partial refund.
- You hoped for a higher mark
We always endeavor to do our utmost, but we can't guarantee the highest mark since it often depends on your professor’s or teacher’s discretion.
- You asked us to proofread, format or edit
If you ask our team to proofread, format or edit your own paper, its content material will be left untouched While coping with such tasks, we only polish the form of your prepared material and cannot alter its content.
Once you receive a confirmation of your refund, our service will fulfill it within five business days as from the confirmation day. We would like to highlight that our service is not responsible for the difficulties regarding any other companies involved (e.g. banks).
Be sure that the amount of your refund is larger than 10 USD; otherwise, you just can’t get your money back due to the transaction charges. You can also receive this sum on the personal account for future orders.